Monday, July 24, 2017

Overraction: What Do You Do If Things Get Out of Hand?

A friend said, what happens if you face your fear and the reaction is WORSE than you expected??

This is a valid question. I shouldn't say that if you face your fears, everything will work out okay. Sometimes it doesn't work out okay.

Step One: Reevaluate the situation. If you have time afterwards to debrief, review with yourself why things got so out of hand. What was said, by whom, when did the emotions really amp up? What was the turning point?

(I had a co-worker, the same one in the previous post, who became irate at one point in the course of our working together at the working situations. They pointed all failures at me. Our conversation was documented, by me, as I tried to puzzle out what else to do.)

Step Two: Perhaps you need to apologize for something you said, but don’t make excuses and promise not to do it again. You have to do it again! This was your fear, and it will remain in control of you if you don’t figure out a way around it.

(I don't remember making excuses, but continuing to try new things. I don't remember apologizing, either, which may have been a mistake, but the situation was a condition of our employment and these things happen. We can't prevent them all. I reached out to my support team for strategies. We had to deal with this and face it every day.)

Step Three: Prepare yourself mentally. Next time you need a new game plan. Explain how and why you are feeling what you are feeling as they happen. Yes, even out loud to another person. Communication helps you gain perspective and ground you and calm you.

(I had to help explain how the person in crisis was feeling. During crisis, I had to remind my team of procedure, the agreed upon steps to try from my support team and training. We had to debrief, what worked, what didn't, after the crisis moment was over. Then we could plan for the next time.)

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